FREQUENTLY ASKED QUESTIONS

  • Just two real MAMEIS juggling work, kids, and coffee cups - the way most great things start. PUIU MAMEI was born from our own need for a bag that didn’t scream “diaper” but still handled all the sh*t. We design every piece ourselves, test them on playgrounds and planes, and built this business from our living room with a lot of passion (and not enough sleep). Self-made, mom-made, PUIU-made.

  • “PUIU” means “little one” in Romanian - it’s a family nickname turned brand name. We built PUIU to celebrate real-life parenthood: the messy, magical, beautifully unfiltered kind.

  • PUIU is for the ones doing it all - the parents, the multitaskers, the late-night snack-packers, the everyday superheroes who believe practicality can still look really, really good.

  • We’re based in New York City - the capital of chaos and creativity. Our bags are designed here and responsibly produced overseas in limited quantities.

  • Two signature fabrics: a soft matte black nylon (wipes clean in seconds) and a medium-wash denim (structured yet relaxed). Both are lined with our iconic Print interior - because finding snacks in your bag should never feel like a blind date.

  • All of the above. Every PUIU bag includes 3 different straps and metal clips designed to move with you , from shoulder, crossbody and to stroller in a snap.

  • Yes - A brushed stainless steel , custom-cast with our logo. Because MAMEIS deserve a little shine.

  • The MAMEI Bag is for women who refuse to downgrade their style just because they became MAMEIs. It holds everything - snacks, wipes, lip gloss, chaos - without ever looking like a “diaper bag.” It’s luxury meets real life, built for women doing a million things and still showing up fabulous.

  • UNCLIP EVERY. SINGLE. BUCKLE.

    THROW INTO ULTRA-GENTLE CYCLE WHEN YOU FINALLY FIND 10 MINUTES.

    AIR-DRY - NO DRAMA, JUST HANG IT UP AND LET IT LIVE.

  • Yes! For worldwide shipping please contact us via email- Info@puiumamei.com- It's our job to make it work.

  • Standard delivery in the US: lands on your doorstep in 3-8 business days (faster than a toddler meltdown).

    If you are outside of the US please contact us and we will make it work!

    You’ll get a tracking link as soon as your order ships.

  • You can return your bag within 14 days if it’s unused and in original condition. We get it - sometimes you need to meet her in person first.

    To be eligible for a return:

    • The bag must be unused

    • In original condition

    • With original packaging and tags attached

    • Free of stains, wear, odors, or damage

    We reserve the right to refuse returns that do not meet these conditions.

  • We currently offer exchanges only for defective or damaged items.

  • You can reach us at Info@puiumamei.com or DM us on Instagram @puiumamei - real humans answer.

  • Yes ! we love working with brands, editors, and creators who share our vision. Email Info@puiumamei.com with your idea.