Refund policy

Last updated: October 23, 2026

Returns

If your PUIU MAMEI bag is not the right fit, you may return it within 30 days of receiving your order for a refund to your original payment method.

To be eligible, the bag must be unused, in original condition, with original packaging and tags attached. Items showing signs of wear, stains, odors, scratches or damage cannot be accepted as change of mind returns.

To start a return, email info@puiumamei.com with your order number and the reason for your return.

For change of mind returns, you pay the return shipping, and original shipping costs are not refunded. We recommend a trackable service, because we cannot refund a return that never reaches us when you arranged the shipping.

Refunds

Once we receive and inspect your return, we issue your refund to your original payment method within 5 to 10 business days.

Damaged or defective items

If your bag arrives damaged or turns out to be defective, we will repair it, replace it or give you a full refund, including shipping costs. We cover return shipping and give you a prepaid label.

Please contact us within 5 days of delivery with photos so we can resolve it quickly. This does not limit your warranty or other legal rights.

Final sale

Limited editions, special releases and gift cards are final sale and cannot be returned for change of mind. They are still covered if they arrive damaged or defective.

Gift cards

PUIU MAMEI gift cards never expire and carry no fees.

Contact

For any questions about returns, email info@puiumamei.com.